The needs of a chemicals industry are completely unlike any other industry. Statutory compliances, needs of the environment, health and safety issues are all real concerns here. Also, as manufacturers/producers, these industries also need to focus on customer, tailor goods as per their needs and provide them with reliable after-sales service. Better margins and creating differentiators in the market place are also important. Grove’s offerings for the chemical industry have been based on the understanding of their needs. Sometimes a single technology might not be enough and a mix is recommended, as was in the case of an ISO 9001, 14001 India's leading Rubber Chemicals Company.
Grove implemented GroMAX ERP Solutions that helped them to incorporate business best-practices and regulated business processes for better organization management. Customer relations were positively influenced as complaint management, consignment control and customer service was now possible.
To thoroughly centralize monitoring and management Remote Infrastructure Management Service (RIMS) was implemented covering all offices of our client. This ensured that the company’s systems were working 24x7 and it was able to generate system and software reports, restrict usage, safeguard its systems from virus threats, etc. through the Network Operations Centre (NOC) at its Administrative Office in Kochi.